Camping Moulin de chaules General Terms and Sales Conditions
(in effect on 01/11/2019)
The rental of a pitch or accommodation indicates the full acceptance of the terms and conditions of sale by the contracting parties.
As such, the customer declares that they have read and accepted the present general terms and conditions of sale prior to confirming their booking.
1/ OUR SERVICES AND PRICES
Rental of pitches:
We will provide you with an empty pitch, for up to 6 people, on which you can set up your tent, caravan or motor home.
Depending on the campsite, we offer pitches of different types and sizes (see the descriptions in the brochure or on the website).
Pitch fee: Rates are calculated per night of stay. Pitches are available from 3 pm on the day of arrival and must be vacated before 11 am on the day of departure. The fixed fee covers: a tent, caravan
or motor home, 1 or 2 people and a vehicle. This fixed fee gives you free access to the shower blocks and toilets, the reception area, the swimming pool (during opening dates), and the game areas and
Supplements: Additional people (adults or children) or items occupying the pitch (second vehicle, animals, electricity supply, extra tent, etc.) will be the subject of a daily supplement.
Rental of accommodation:
The descriptions, definitions of rental seasons, and duration and periods of rental are detailed in the brochure and on the website.
The rental fee covers: accommodation rental, the people in the accommodation (according to capacity), ancillary costs (water, gas, electricity) , a vehicle, access to the services at reception, the swimming
pool (during opening dates), the games area and entertainment activities.
Accommodation is fully equipped. Only sheets and bed linen are not supplied but can be rented on some campsites. Your accommodation must be returned clean and in its original condition at your departure.
Accommodation is non-smoking.
Accommodation is available from 2 pm on the day of arrival and must be vacated before 10 am on the day of departure.
On the weekends outside of July and August, we can allow departure in the afternoon rather than at 10 am.
Transfer and sub-lets: All accommodation rental is nominative and can in no case whatsoever be transferred or sub-let.
For security reasons, the number of people staying in the accommodation must not exceed the number intended, nor that of the capacity of the accommodation or pitch.
N.B: Pitches and rental accommodation are allocated without distinction and in the order in which the bookings are registered and to the optimization of our planning. The management can in no case guarantee that a pitch or accommodation requested by a camper will be allocated to them except when you are payed the extra charge to lock the pitch.
Any free or paid activity mentioned on our website or in an email can, under certain circumstances, be modified or cancelled on your arrival at the site. We cannot be held responsible in this
Prices and taxes:
The prices on our website or in our brochure are in Euros, inclusive of VAT at the rates in effect at the time of printing. Any changes to rates as well as to the taxes applied to your stay, at the date of invoicing, could affect the
price of your stay.
Minors unaccompanied by their parents will not be accepted on the campsites. Only some of our campsites authorize unaccompanied minors under certain conditions (parental authorization etc.).
Please inquire before booking.
3/ PAYMENT OF YOUR STAY
Accepted methods of payment
The payment for your holiday can be made by “chèque vacances” holiday vouchers (sent by registered post with acknowledgement of
receipt), by cash in Euros, by cheque in Euros, or by bank transfer van chalus bank in French name : camping Moulin de chaules SAS IBAN nr : FR7610186068015064830402987 BIC Number : BCHAFR21 up to 30 days prior to your arrival on the campsite.
Payment conditions :
Reservations only become effective after confirmation by our reservation service and payment by the customer of a deposit and booking fee (amounts detailed in the brochure and on the website).
Payment for a stay on a Pitch: the balance of your stay should be paid before your arrival at the campsite or on the day of arrival.
Payment for a stay in Rental accommodation: The balance of your stay should be paid, without further reminder from us, 30 days prior to the intended date of arrival in the accommodation or on the day of
arrival if you have not booked in advance.
Payment of the balance: in the event that the balance due is not fully paid on the agreed date, Moulin de chaules Campsites has the right to consider that the customer has cancelled the reservation and retain the amount already paid.
4/ SAFETY DEPOSIT
For rental accommodation, a safety deposit of € 200 is required on your arrival at the campsite. This sum will be
returned to you in its totality on the day of your departure or within eight days of the end of your stay, following a satisfactory inventory of your accommodation when you check-out. If this is not the case,
the following will be deducted from your security deposit: the cost of any missing objects, a flat fee for cleaning (at the rate of the cleaning charges in effect at the time of your stay and with a 25% surcharge)
for accommodation that has not been left fully clean, and the cost of repairs in the case of damage caused by the tenant. The customer will pay the costs of any damage above the amount of the deposit after
the deposit has been deducted.
5/ CHANGES TO YOUR STAY
It is possible, within the same season, to modify your dates or the details of your stay (according to availability) at no extra cost. These changes can only be accepted if
requested in writing at least 7 days before the start of your holiday (email, fax or post).
6/ LATE ARRIVAL / EARLY DEPARTURE
In the absence of a written message from the camper specifying that they have had to change the dates of their arrival, the pitch or accommodation will be considered available and unoccupied 24 hours after the intended arrival date specified in the rental contract, and the full payment of the services must still be made.
No reduction will be given in the case of early departure (see possibilities for refunds through cancellation insurance).
7/ CANCELLATION OF YOUR STAY
Cancellation on the part of Camping Moulin de chaules: the amount already paid will be refunded.
Cancellation on the part of the customer: the customer should give the campsite written notice. If this is not the case, the customer will be required to pay the amount due in their contract.
According to article L. 121-20-4 - 2° of the Consumer’s Code, the right to withdraw does not apply to accommodation, transport, catering or leisure services provided on a specific date or for a specific period.
Cancellation of a stay in rental accommodation:
For all stays cancelled more than 30 days before the date of arrival, the deposit, booking fees and any payment of cancellation insurance shall be withheld by the campsite. Less than 30 days before the
arrival or if the customer does not come to the campsite for their holiday, the total costs of the accommodation, booking fees and the costs of any cancellation insurance are considered due to the campsite
and will be retained.
Cancellation of a pitch:
Cancellation of a stay on a pitch: whatever the date of cancellation, the deposit, booking fees will be retained by the campsite.
To obtain possible compensation, we suggest that you sign up for cancellation insurance or holiday interruption insurance at the time of booking. In the case of cancellation for a reason covered by your
insurance, this will allow you to obtain a partial or total refund on the cost of your stay, according to the conditions indicated in your insurance contract.
8/ INTERNAL REGULATIONS
All campers must adhere to the internal regulations of the campsite and are liable to penalties that could include the termination of their contract.
9/ SPECIAL OFFERS - LAST MINUTE DEALS
In these cases, some customers may have paid a different price for the same stay. The difference between the price actually paid and the special offer price will in no case be paid back to the customers who
paid the higher amount. Discounts can in no case be combined with any other promotional offers.